Policies

About Us

— PRIVACY POLICY —

(Full Content)

1. Introduction

This Privacy Policy describes how Samagam Connect collects, uses, stores, and protects personal and business information when you use our Services.

We are committed to protecting your privacy in accordance with the Information Technology Act, 2000 and applicable Indian data protection principles.

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2. Information We Collect

A. User Information

• Business name
• Contact details
• Email address
• Phone number
• Billing information

B. Device Information

• IP address
• Browser type
• Device identifiers
• Operating system

C. Message Data

• Message content
• Delivery reports
• Template data
• Opt-in records

D. Cookies & Tracking Data

• Session cookies
• Analytics cookies
• Performance tracking

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3. Purpose of Data Collection

We collect data to:

• Provide messaging services
• Enable WhatsApp & RCS communication
• Process payments
• Maintain platform security
• Improve user experience
• Comply with legal obligations

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4. Consent for WhatsApp & RCS Data Processing

Users must obtain explicit consent from End Customers before sending messages.

By using our Services, you confirm that:

• Proper opt-in consent has been obtained.
• Recipients are informed about message purpose.
• Consent records are maintained.

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5. Legal Basis for Processing

We process data based on:

• Contractual necessity
• User consent
• Legal compliance obligations
• Legitimate business interests

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6. How We Use Collected Data

We may use data to:

• Deliver and route messages
• Provide customer support
• Analyze usage trends
• Prevent fraud or abuse
• Ensure Meta & telecom compliance

We do not sell personal data.

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7. Data Retention & Deletion

Data is retained only as long as necessary for:

• Service delivery
• Legal compliance
• Dispute resolution

Users may request deletion by contacting us.

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8. Data Sharing with Third Parties

We may share data with:

• Meta Platforms Inc. (WhatsApp services)
• Telecom operators
• RCS service providers
• Payment processors
• Government authorities when required by law

All third parties are bound by confidentiality obligations.

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9. Security Measures & Encryption

We implement:

• Secure server infrastructure
• SSL encryption
• Access controls
• Firewall protection
• Regular system monitoring

While we take reasonable measures, no system is completely secure.

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10. Cookies & Tracking Technologies

Cookies help us:

• Maintain user sessions
• Improve performance
• Analyze traffic patterns

Users may disable cookies via browser settings.

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11. Data Transfer & Storage (India-based)

Data is primarily stored in India or in secure data centers compliant with international security standards.

Where cross-border transfers occur (e.g., Meta servers), appropriate safeguards are maintained.

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12. User Rights

Users may request:

• Access to personal data
• Correction of inaccurate data
• Deletion of data
• Withdrawal of consent (subject to service limitations)

Requests may be sent via email.

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13. Policy for Children

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect children’s data.

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14. Updates to Privacy Policy

We may update this Privacy Policy periodically.

Revisions will be posted on our website.

Continued use of Services indicates acceptance of updated policy.

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15. Governing Law (India)

This Privacy Policy is governed by the laws of India.

Disputes shall fall under the jurisdiction of courts in Chhatrapati Sambhajinagar, Maharashtra.

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16. Contact Information

Samagam Connect
Flat No-106, Naik Nagar,
Beed Bypass Road, Deolai,
Chhatrapati Sambhajinagar – 431001
Maharashtra, India
Email: sagar.mogal7@gmail.com
Contact: +91 9545626626